Refund policy

At JC Collective, all sales are final.

Due to the nature of our products and for hygiene, safety, and quality control reasons, we do not accept returns, refunds, or exchanges once an order has been placed.

This policy applies to all products sold on our website, including but not limited to fragrances, watches, and jewelry.

Damaged or Incorrect Items

If you receive an item that is damaged during transit or incorrect, please contact us within 48 hours of delivery at support@jccollectivestore.com with your order number and clear photos of the item and packaging.

Claims submitted after 48 hours may not be eligible for review.

If your claim is approved, we may offer a replacement or store credit at our discretion. Refunds are not guaranteed.

Non-Refundable Situations

JC Collective does not issue refunds or replacements for:

Change of mind
Preference or dissatisfaction with scent
Incorrect address provided by the customer
Orders marked as delivered by the carrier
Delays caused by shipping carriers or customs
Opened, used, or tampered products

Chargebacks

Unauthorized chargebacks or payment disputes that violate this policy may result in account suspension and will be contested with supporting documentation.